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Rajans Badminton Akademy

Our Policies

Privacy Policy

Effective Date: 01/06/2025

Rajans Badminton Akademy (RBA) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us—whether by booking courts, enrolling for coaching, participating in tournaments, or using our website.

1. Information We Collect

We may collect the following types of information:

  • Name, contact number, and email address

  • Age, gender (for tournament, coaching categories, loyalty programs)

  • Payment and transaction details (securely processed)

  • ID proofs (for verification, if applicable)

  • Biometric or QR-code access data (for facility entry)

  • Information collected automatically through our website (e.g., cookies, analytics, IP address)

If you are under 18, we collect information only with parental/guardian consent.

2. How We Use Your Information

We use your data to:

  • Manage court bookings and coaching sessions

  • Register and manage tournament participation

  • Send booking confirmations, reminders, and updates

  • Ensure safety, access control, and internal analytics

  • Comply with legal obligations

3. Data Sharing and Security

  • We do not sell or rent your data to third parties.

  • Data may be shared with trusted service providers (e.g., payment processors, booking platforms) only for operational purposes.

  • We use industry-standard encryption and access controls to safeguard your data.

  • Biometric data is encrypted and retained only as long as necessary for access control.

4. Data Retention

We keep your personal data only for as long as needed to fulfill the purposes stated above, unless a longer retention period is required by law. After that, data is securely deleted.

5. Your Rights

You may:

  • Request access to your data

  • Ask us to update or delete your information (subject to verification)

  • Opt out of promotional communications

6. Third-Party Services

When you use our website or booking platforms (payment gateways), their privacy policies may also apply.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted with a new effective date.

8. Contact

For questions or data-related requests, email rajansacademy@gmail.com or call +91 9243241008.

Terms and Conditions

Effective Date: 01/06/2025

By booking a court, enrolling for coaching, or participating in any event at Rajans Badminton Akademy (RBA), you agree to the following terms:

1. Bookings

  • All court bookings must be made online or via authorized platforms.

  • Advance payment is required to confirm your slot.

  • Users must arrive on time; late arrivals may result in reduced playtime.

  • Booking fees are non-refundable.

  • Cancel/reschedule at least 4 hours in advance.

2. Coaching

  • Coaching batches are scheduled monthly or quarterly.

  • Fees must be paid before the session begins.

  • Attendance is the student’s responsibility; make-up sessions are at RBA’s discretion.

  • Fees once paid shall not be refunded or carried forward.

  • If the student is under 18, parental/guardian consent is required.

3. Conduct

  • Users must behave respectfully towards staff, coaches, and fellow players.

  • Any form of misconduct, harassment, or property damage may result in suspension or expulsion without refund.

  • Any damage to RBA’s infrastructure, equipment, or facilities must be compensated in full by the person(s) responsible.

  • Sports shoes and appropriate attire are mandatory on court.

  • RBA reserves the right to refuse service for safety or disciplinary reasons.

4. Liability

  • RBA is not responsible for personal injuries, lost belongings, or delays caused by weather, technical issues, or events beyond our control.

  • All activities are undertaken at your own risk.

  • Players are advised to have personal health and injury insurance.

  • You agree to indemnify RBA against any claims arising from your actions on the premises.

5. Photography & Media

  • By entering RBA premises or participating in events, you consent to photography and videography for promotional purposes.

  • If you do not wish to be photographed, please inform staff in writing in advance.

6. Changes & Cancellations

  • RBA reserves the right to modify court schedules, coaching times, event dates, or these terms at any time.

  • In exceptional circumstances (e.g., government restrictions, emergencies), sessions may be postponed or rescheduled without refund.

Cancellations and refunds

Effective Date: 01/06/2025

We understand that plans may change. Please review our cancellation and refund policy:

1. Court Bookings

  • Cancellation more than 24 hours before the scheduled slot start time: 100% refund or rescheduling allowed (once, subject to slot availability).

  • Cancellation within 24 hours: No refund. Rescheduling may be allowed at management’s discretion.

  • Refunds exclude any payment gateway or transaction charges, if applicable.

2. Coaching Fees

  • Fees are non-refundable once the batch begins.

  • Partial refund possible only if cancellation is requested before the first session with a valid reason.

  • In case of medical emergencies (supported by proof), requests will be considered on a case-by-case basis.

  • Sessions missed by the student are not eligible for refunds or make-up unless approved by management.

3. Tournament Entry

  • Entry fees are non-refundable unless the tournament is canceled by RBA.

  • No refund for no-shows or disqualifications due to rule violations.

  • If a tournament is postponed, entries will be carried forward; refunds will only be issued if a player cannot attend the new date.

4. Refund Process

  • Cancellation requests must be made through our official channels (email: rajansacademy@gmail.com or WhatsApp: +91 9243241008).

  • Approved refunds will be processed within 7 working days to the original mode of payment.

  • Refunds are non-transferable and issued only to the original payer.

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